FAQ
We’re pleased to answer your questions. Below you’ll find answers about shipping, returns, and payments.
Order Processing
Order Cut-Off Time: Orders placed before 12:00 PM AEST are processed on the same business day.
Processing Time: 2–3 business days (verification, picking, and shipping preparation).
Shipping & Delivery
Delivery Time: 4–7 business days after dispatch.
Total delivery time (including processing): approximately 6–10 business days.
Important Shipping Notice: Due to operational adjustments, delays in processing and delivery may occasionally occur. We sincerely thank you for your understanding. Once your order has been shipped, you will receive a shipping confirmation email including a tracking link.
How Much Does Shipping Cost?
We offer free shipping on all orders within Australia. There are no hidden fees or additional charges.
How Can I Track My Order?
After your order has been shipped, you will receive an email with a tracking number. You can check the delivery status using the link provided in your confirmation email.
How Can I Initiate a Return?
Please refer to our Refund Policy for detailed instructions. Contact us first at support@luciasmith-brisbane.com before sending any parcel — we will provide return instructions within 1–2 business days.
What Should I Do If My Item Is Damaged or Incorrect?
If your shipment arrived damaged or incorrect, please contact our customer service immediately at support@luciasmith-brisbane.com. Include a photo of the issue together with your order number. We will arrange a replacement or full refund.
Which Payment Methods Are Accepted?
We accept the following secure payment methods: Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and PayPal.
How Can I Contact Customer Service?
Company Information
Store Name: Lucia Smith Brisbane
Company Name: RAMAZAN MUSTAFAJ LIMITED
Company Number: 16437858
Registered Address: PO Box 4385, 16437858 – Companies House Default Address, Cardiff, CF14 8LH, United Kingdom
Email: support@luciasmith-brisbane.com
Phone: +61 386 141 653
Customer Service Hours:
Monday – Friday, 9:00 AM – 5:00 PM (AEST)
Average Response Time:
1–2 business days.