Payment methods

At Lucia Smith Brisbane, we are committed to providing a secure and convenient checkout experience. This Payment Policy explains the payment methods we accept and how your transactions are processed.

Accepted Payment Methods

We currently accept the following payment methods:

  • American Express (AMEX)
  • Apple Pay
  • Google Pay
  • Mastercard
  • PayPal
  • Visa

All payments are processed securely through trusted payment providers. We do not store or have access to your complete payment card information.

Currency

Unless otherwise stated at checkout, all prices displayed on our website are charged in the currency shown during the ordering process.

Payment Authorization

When you place an order, your payment method will be authorized and charged at the time of purchase. Orders will only be processed once payment has been successfully received.

Secure Transactions

We use industry-standard security measures and encrypted connections (SSL) to protect your payment information and personal data during checkout.

Failed or Declined Payments

If your payment is declined, please:

  • Verify that your payment details are correct.
  • Ensure sufficient funds are available.
  • Contact your card issuer or payment provider if the issue persists.
  • Alternatively, try using a different payment method.

We reserve the right to cancel orders that cannot be successfully processed.

Taxes and Fees

Where applicable, taxes and any required charges will be calculated and displayed during checkout before you complete your purchase.

Refunds

Approved refunds will be issued to the original payment method used for the purchase. Depending on your bank or payment provider, it may take 5–10 business days for the refunded amount to appear in your account.

Fraud Prevention

To protect our customers, we may perform payment verification or request additional information before accepting certain orders. Orders suspected of fraud or unauthorized activity may be delayed or cancelled.

Contact Us

Company Information

Store Name: Lucia Smith Brisbane

Company Name: RAMAZAN MUSTAFAJ LIMITED

Company Number: 16437858

Registered Address: PO Box 4385, 16437858 – Companies House Default Address, Cardiff, CF14 8LH, United Kingdom

Email: support@luciasmith-brisbane.com

Phone: +61 386 141 653

Customer Service Hours:
Monday – Friday, 9:00 AM – 5:00 PM (AEST)

Average Response Time:
1–2 business days.