Shipping policy
Order Cut-Off Time
Orders placed before 12:00 PM are processed on the same business day.
Processing Time
The processing time for your order (verification, picking, and shipping preparation) is 2–3 business days.
Delivery Time
The standard delivery time is:
4–7 business days
Total delivery time including processing:
6–10 business days
As soon as your order has been shipped, you will receive a shipping confirmation including a tracking link.
Shipping Costs
✔ Free shipping within the United Kingdom
✔ No hidden fees
✔ No additional customs charges for you
Delivery Details
Below you can find the complete process of your order — from placement to delivery.
-
Order Placement
Your order is automatically registered in our system.
-
Processing & Packaging (2–3 Business Days)
The items are checked, picked, and carefully prepared for shipment.
-
Shipping
Once processing has been completed, your package will be shipped and assigned a tracking number.
You will automatically receive a shipping confirmation by email.
-
Delivery Within 6–10 Business Days
Delivery usually takes 4–7 business days, plus 2–3 business days for processing.
Your package will be delivered reliably throughout the United Kingdom.
We actively monitor every shipment to ensure it arrives safely.
Delayed Delivery
If your order is delayed, you can contact us at any time at:
Email: support@lucamiaboutique.com
Phone: +441274066059
We will immediately check:
-
the current shipping status
-
possible delays
-
whether a reshipment or refund is required
If a shipment is lost, we offer:
✔ free replacement shipment or
✔ full refund
Damaged or Incorrect Items
If an item arrives damaged or you received the wrong item, please notify us within 7 days.
Please send us the following information:
-
order number
-
short description of the issue
-
photo(s) of the problem
We offer the following solutions:
-
replacement shipment
-
full refund
-
partial refund (upon request)
Our goal is to resolve every issue quickly and smoothly.
Cancellations
Orders can be cancelled as long as they have not yet been shipped.
Please contact us as soon as possible at:
Email: support@lucamiaboutique.com
If the order has not yet been shipped:
➡ Full refund
If the order is already in transit:
➡ Cancellation is no longer possible
➡ However, you may initiate a return once the package has arrived.
If you have any questions regarding your refund, please contact:
Luca Mia Boutique is operated by RAMAZAN MUSTAFAJ LIMITED,
a company registered in the United Kingdom.
Company Information
Store Name: Lucia Smith Brisbane
Company Name: RAMAZAN MUSTAFAJ LIMITED
Company Number: 16437858
Registered Address: PO Box 4385, 16437858 – Companies House Default Address, Cardiff, CF14 8LH, United Kingdom
Email: support@luciasmith-brisbane.com
Phone: +61 386 141 653
Customer Service Hours:
Monday – Friday, 9:00 AM – 5:00 PM (AEST)
Average Response Time:
1–2 business days.